Privacy Policy

Note: This Industryhub.co.uk Privacy Policy applies to the collection, use and disclosure of information in connection with the products and services offered by Industry Hub Digital LTD. 

We at Industry Hub Digital LTD / Industryhub.co.uk (“we”, “us”) recognize the importance of privacy and confidentiality of personal information. 

Industryhub.co.uk (the “Platform”) is a B2B platform which connects and facilitates sales and purchases of products and/or services between suppliers (or “Sellers”) and buyers (or “Buyers”). The Platform is for business to business transactions and therefore is only made available for use by businesses and not for individual or personal use.  

This Privacy Policy sets out the ways in which Industryhub.co.uk collect, use and disclose information in connection with its operation of the Platform including personal information about Platform visitors and representatives and employees of Buyers and Sellers (“you”).  This Privacy Policy also applies to use of our Platform via a mobile device, either through mobile applications or mobile-optimized websites. For details of the personal information that we collect when you use or interact with other Industry Hub Digital LTD services, please refer to the applicable Privacy Policy to those services. 

  1. Definitions and interpretation

1.1. In this privacy policy, the following definitions are used: 

Data 

collectively all information that you submit to Industry Hub Digital LTD via the Website (Industryhub.co.uk). This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies 

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below ( Cookies); 

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK; 

GDPR 

the General Data Protection Regulation (EU) 2016/679; 

Industry Hub Digital LTD 

, we or us Industry Hub Digital LTD; UK and EU Cookie Law the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011; 

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you 

any third party that accesses the Website and is not either (i) employed by Industry Hub Digital LTD and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Industry Hub Digital LTD and accessing the Website in connection with the provision of such services; and

Website 

the website that you are currently using, Industryhub.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1.2. In this privacy policy, unless the context requires a different interpretation: the singular includes the plural and vice versa; references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy; a reference to a person includes firms, companies, government entities, trusts and partnerships; “including” is understood to mean “including without limitation”; reference to any statutory provision includes any modification or amendment of it; the headings and subheadings do not form part of this privacy policy.

2. Scope of this privacy policy 

2.1. This privacy policy applies only to the actions of Industry Hub Digital LTD and Users with respect to this Website (Industryhub.co.uk). It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites. 

2.2. For purposes of the applicable Data Protection Laws, Industry Hub Digital LTD is the “data controller”. This means that Industry Hub Digital LTD determines the purposes for which, and the manner in which, your Data is processed.

Collection of Information

The personal information that we may collect about you broadly falls into the following categories:

3.1. Information you provide to us

We may collect the following Data, which includes personal Data, from you:

3.1.1. If you are a representative or employee of any Buyer or Seller or a sole trader Buyer or Seller:

a) you will be asked to provide certain contact information that is necessary for the registering for a Platform account on behalf of a Buyer or Seller, including name, address, phone number, email address, job title and department

b) you will be asked to provide certain identity information, tax registration and/or related information about your business, such as your company name, business type and industry, corporate registration details and information about your business license;if you are a Seller we will also ask you to provide details about the goods and products that you intend to sell via the Platform and details about your sales/transactions on Industryhub.co.uk;

3.1.2. If you are a Buyer we will also ask you to provide details or preferences about the goods and products that you may be interested in buying via the Platform and any details or preferences relevant to your purchases;

3.1.3. If you are successfully certified by Industryhub.co.uk as a blogger or an influencer, in addition to the information mentioned above, we may also collect your live stream videos, your social media account names and profile photos, and posts or comments made by other users of the Platform

3.1.4. In connection with the facilitation of transactions, purchases and payments over the Platform, you will be asked to provide certain payment information. This might include bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from cheques or money orders to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform;

3.1.5. We will process any information provided to us in connection with disputes or to support complaints in connection with the Platform or goods and/or services purchased via the Platform. Please note, Buyers and/or Sellers may submit complaints regarding the products and services on the Platform and/or disputes between the Buyers and Sellers to the Platform and under such circumstances, we will process data provided to us by Buyers and/or Sellers that is relevant to the disputes or complaints submitted. This may include health data of end-users (which may include minors as applicable) of products purchased on the Platform to the extent relevant to the disputes or complaints that are being reviewed by the Platform and to the extent that the individual(s) has provided their explicit consent to their data being shared with us for the purposes of handling the complaints and/or settling the disputes.

3.1.6. Information you submit to the Platform for publication may be made publicly available on the Platform and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.

 3.2.  Information that we collect automatically

To the extent that you access the Website, we will collect your Data automatically, for example: 

3.2.1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content. 

3.2.2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

  1. Our use of Data

4.1 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons: 

a) internal record keeping;

b) improvement of our products / services; 

c) transmission by email of marketing materials that may be of interest to you;

d) contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Website; in each case, in accordance with this privacy policy. 

e) providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;

f) facilitating communication between Buyers and Sellers via the Platform, processing transactions and settlement between Buyers and Sellers made over the Platform, assessing fund withdrawal requests from Sellers;

g) If you are a Buyer, we will share details of the last viewed products on the Platform to enable Sellers to contact you with details of products and/or services that might interest you.

4.2 We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below). 

4.3 For the delivery of direct marketing to you via email, we’ll need your consent, whether via an opt-in or soft-opt-in: 

a) Soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out. 

b)for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.

c) If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below. 

4.4 When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract. 

4.5 We may use your Data to show you Industry Hub Digital LTD adverts and other content on other websites. If you do not want us to use your data to show you Industry Hub Digital LTD adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

  1. Disclosure or Sharing of personal information

 We may disclose (or provide access to) personal information to the following categories of recipients:

5.1 Other Platform Users where necessary in connection with the facilitation of purchases and communications made between you and the other users.

5.2 Third party business partners, service providers and/or affiliates of Industryhub.co.uk engaged by us or working with us to assist us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information.  Categories of these partners or service providers include:

a) Members of Industry Hub Digital LTD and their respective affiliates and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy; 

b) our business partners (for example, in order for them to provide you with discounts or offers that may interest you);

c) marketing and advertising platforms, such as Google, Twitter, Facebook and Instagram, and providers of analytics services relating to users’ behavior, in order to tailor the content you see when visiting our Platform. These platforms may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising.  The processing activities of these third party marketing platforms are governed by their own privacy policies, not this Privacy Policy;

d) payment service providers who collect and process personal information to assist with settling the payments for transactions or process withdrawal requests for Sellers. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy; 

e) credit risk assessment providers to conduct risk assessment on Sellers to determine whether a Seller can be permitted to make a fund withdrawal;

f)  logistics partners for providing delivery services for Buyers, including return and exchange of products, and warehousing services for Sellers;

g) custom agents for customs clearances purposes;

h) cloud computing service providers to provide cloud storage services;

i) customer service providers to provide after-sale services; risk control service providers to assess the security of users’ accounts and transaction risks; and

j)  third party rating / reviewing service providers to carry out reviews of our services with customers if you choose to participate in reviewing or rating IndustryHub products and/or services;

k) To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.

l) To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.

m) To any other person with your consent to the disclosure. 

We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you. 

  1. Retention

6.1 Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

6.2 Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes

  1. Your rights 

7.1  You have the following rights in relation to your Data: 

a) Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b) Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c) Right to erase – the right to request that we delete or remove your Data from our systems.

d) Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e) Right to data portability – the right to request that we move, copy or transfer your Data.

f) Right to object – the right to object to our use of your Data including where we use it for our legitimate interests. 

7.2 To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this email address: support@Industryhub. co.uk. 

7.3 If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

7.4 It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

  1. Links to other websites 

8.1 This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them

  1. Changes of business ownership and control 

9.1 Industry Hub Digital LTD may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Industry Hub Digital LTD. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us. 

9.2 We may also disclose Data to a prospective purchaser of our business or any part of it. 

9.3 In the above instances, we will take steps with the aim of ensuring your privacy is protected.

  1. Cookies

This section explains how we use cookies and similar technologies (we’ll refer to them collectively as “cookies”) to recognize you when you visit our Platform. It explains what these technologies are and why we use them, as well as your rights to control them.

 All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

10.1. What are cookies?

A cookie is a small amount of data that is sent to your browser and stored on your computer’s or mobile device’s hard drive. If you do not deactivate or erase the cookie, each time you use the same browser or mobile device to access the Platform, our web servers will be notified of your visit to the Platform and in turn we may have knowledge of your visit and the pattern of your usage. 

Cookies set by the website or app owner (in this case, Industryhub.co.uk) are called “first party cookies”.  Cookies set by parties other than the website owner are called “third party cookies”.  Third party cookies enable third party features or functionality to be provided on or through the website (e.g. like advertising, interactive content and analytics).  The parties that set these third party cookies can recognize your device both when it visits the website in question and also when it visits certain other websites.

Cookies can also be categorized as session cookies (which are erased once you close the browser or shut down the device) and persistent cookies (which remain even after closing the browser or shutting down the device/application and which are activated each time you visit the Platform).  The session cookies use encrypted data to authenticate you. The persistent cookies do not store account numbers or passwords. We use both session cookies and persistent cookies. 

10.2. Why do we use cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical and/or security reasons in order for our Platform to operate, and we refer to these as “essential” or “strictly necessary” cookies. First party cookies are mainly served to enable basic functionality on our Platform; including web analytics cookies that help us understand how users use our web pages and how we can improve their use. For example we use essential or strictly necessary cookies to enable us to remember goods added to your Industryhub.co.uk shopping basket and to recognize you when you sign into your Industryhub.co.uk account.

In addition we also use social media cookies. You may register for Platform membership and “share” Platform content through social media such as Facebook and Twitter. Sometimes we embed videos from websites like YouTube. These websites have their own privacy policies which govern their use of information, which you can find on the respective websites.

We also use cookies to enable us to track and target the interests of Platform visitors to enhance the experience on our Platform by researching visiting patterns and conduct interest-based advertising; assisting our partners to track user visits to the Platforms; and to track progress and participation in promotions. We use first and third party cookies for these purposes.

 10.3. Cookies we use

The specific categories of first and third party cookies served through our Platform and the purposes they perform are described in the table below (please note that the specific cookies served may vary):

Types of cookie

Who serves these cookies

Essential Cookies These cookies are strictly necessary for enabling access and use of our Platform. They provide necessary functionality to ensure the proper performance, security and functionality of our Platform. These cookies cannot be disabled.

Industryhub.co.uk

https://www.Industryhub.co.uk/

Analytical/performance cookies : They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

 

Industryhub.co.uk

https://www.Industryhub.co.uk/

Google Analytics (please see below for further information)

·       https://policies.google.com/privacy

· https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Personalisation and Service Cookies: These cookies are used to remember your computer or mobile device when you visit a website. They remember your registration and login details and your settings and preferences such as language and region. They are also used to ensure you don’t have to login every time you use your browser to comment on articles and to ensure interactive services work effectively. Personalization cookies are also used to recommend content we think you’ll be interested in by serving and measuring relevant advertising, based on what you’ve looked at before.

Personalization cookies may also include social media cookies which are used to enable you to log into our Platform using your social media accounts and to share pages and content that you find interesting on our Platform through third party social networking and other websites.  These cookies may also be used for advertising purposes too.

Industryhub.co.uk https://www.Industryhub.co.uk/

Google http://www.google.com 

Marketing Cookies. Marketing cookies help us to ensure that we provide you with more targeted and relevant marketing. We will also use marketing cookies to evaluate the effectiveness of our marketing communications by monitoring open rate and conversions.

Facebook http://www.facebook.com

Twitter http://www.twitter.com

Google http://www.google.com   

Bing https://www.bing.com/

Yahoo https://www.yahoo.com/

10.4. What about other tracking technologies, like web beacons?

Cookies are not the only way to recognise or track visitors to our Platform.  We may use other, similar technologies from time to time, like web beacons (sometimes called “tracking pixels” or “clear gifs”).  These are tiny graphics files that contain a unique identifier that enable us to recognise when someone has visited our Platform or opened an email that we have sent them.  This allows us, for example, to monitor the traffic patterns of users from one page within our Platform to another, to deliver or communicate with cookies, to understand whether you have come to our Platform from an online advertisement displayed on a third-party website, to improve site performance, and to measure the success of email marketing campaigns.  In many instances, these technologies are reliant on cookies to function properly, and so declining cookies will impair their functioning.

10.5. How can I control cookies?

10.5.1. You can determine if and how a cookie will be accepted by configuring the privacy setting of the browser you are using to access the Platform or the “privacy setting” of your device. As the means by which you can refuse cookies through your web browser controls vary from browser-to-browser, you should visit your browser’s help menu for more information. If you adjust the privacy setting in the browser, your device will continue collecting data unless you adjust the privacy setting of the device, and vice versa.

10.5.2. You have the right to decide whether to accept or reject cookies. If you choose to set your web browser controls to reject cookies, you may still use our website though your access to some functionality and areas of our website may be restricted

10.5.3. Certain features of the Platform depend on cookies. Please be aware that if you choose to block cookies, you may not be able to sign in or use those features, and preferences that are dependent on cookies may be lost.  

10.6. Google Analytics (More information) 

10.6.1.  Our Platform uses Google Analytics, an internet analytics service provided by Google, Inc. (“Google“). Google’s cookies allow us analyze use of the Platform by telling us which pages our users are viewing, which ones are most popular, what time of day our Platform is visited, if users have previously visited our Platform, from which website users are redirected to our Platform were and the like. The data generated by the cookie about your use of the Platform will be transmitted to Google and stored by Google on servers in the United Kingdom.

10.6.2. Google uses the data on behalf of Industryhub.co.uk to evaluate your use of the Platform, to compile reports on website activity for the website operators and for other website activity and internet usage services. Google may disclose this information to third parties under the terms of the law or for further processing by third parties on behalf of Google. For more information about Google Analytics cookies, visit:the Google Help pages and Privacy Policy: Google Privacy Policy:   https://policies.google.com/privacy; and the Google Analytics Help Center: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage 

10.6.3. The IP address that your browser will pass on to Google Analytics will not be associated with any other data stored by Google. Through your browser settings, you can block cookies; however, this can lead to problems with the use of some functionalities of the website. Through the add-on “Google Analytics Opt-out” you can through your current web browser opt-out to the use of Google Analytics from then on: http://tools.google.com/dlpage/gaoptout?hl=en. More information can be found here: https://support.google.com/analytics/answer/6004245 

  1. Minors

 The Sites and their contents are not targeted to minors (those under the age of 18) and we do not intend to sell any of our products or services to minors. If a minor has provided us with Personal Data without parental or guardian consent, the parent or guardian should contact support@Industryhub.co.uk (for Industryhub.co.uk users) to remove the information.

  1. Security Measures

12.1. We employ commercially reasonable security methods to prevent unauthorized access to the Sites, to maintain data accuracy and to ensure the correct use of the information we hold.

12.2. For registered users of the Sites, some of your information can be viewed and edited through your account, which is protected by a password. We recommend that you do not divulge your password to anyone. Our personnel will never ask you for your password in an unsolicited phone call or in an unsolicited email. If you share a computer with others, you should not choose to save your log-in information (e.g., user ID and password) on that shared computer. Remember to sign out of your account and close your browser window when you have finished your session.

12.3. No data transmission over the internet or any wireless network can be guaranteed to be perfectly secure. As a result, while we try to protect the information we hold for you, we cannot guarantee the security of any information you transmit to us and you do so at your own risk. 

  1. General 

13.1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected. 

13.2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected. 

13.3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy. 

13.4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

  1. Changes to the Privacy Policy

Industry Hub Digital LTD reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Industry Hub Digital LTD for industryhub.co.uk by email at support@Industryhub.co.uk.

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